Our engagement model is built on a single conviction: transformation is not an event, it is a system. We stay invested in outcomes long after the work is delivered.
We define done as adoption rate six months after we leave. At National Grid, we did not just launch the AI Copilot deployment. We built the Center of Excellence that sustained 60% adoption across 35,000 employees after the project closed. That is the difference between delivering a capability and actually transforming an organization.
National Grid · AI TransformationEvery engagement includes a parallel ownership track. From day one, we identify who inside the client organization will own this after we leave, and we deliberately build their capability alongside the deliverable. Knowledge transfer is not a closing activity. It is a design principle.
EY · Royal CaribbeanA consultant hands off a deck. A product leader hands off a living system with instrumentation, feedback loops, and a roadmap for what comes next. We build measurement infrastructure before launch so teams can see usage patterns, surface issues, and prioritize iteration from day one. Every engagement is version one, not final delivery.
Gusto · Enterprise PayrollWe stay connected through proactive communication, not waiting to be called. We flag responsible AI governance risks before they escalate, recommend phased rollouts over big-bang go-lives when change management readiness is low, and tell clients what they need to hear, not what they want to hear. That earns long-term trust.
National Grid · Responsible AI GovernanceWe treat every project close as a relationship investment, not a wind-down. Our EY tenure was built on clients who expanded scope after each engagement because they trusted the handoff process and knew we would stay available. The close of one phase is almost always how the next one starts.
EY · Client PartnershipsMost handoff documentation gets filed and forgotten. We build it differently. Every engagement concludes with a living document: a prioritized backlog, an operational runbook, and a 90-day continuation roadmap the internal team can execute independently. The test is simple: if we went dark tomorrow, could the client's team continue moving forward without a single call to us?
Product Place Labs · Engagement StandardUndefined post-engagement support creates two problems: scope creep for us and dependency for the client. Quick questions under 30 minutes we handle informally as part of the relationship. Anything larger gets a defined statement of work or a lightweight retainer arrangement. This protects both sides and makes the relationship sustainable long-term.
Product Place Labs · Support ModelWe function best when 70 to 80 percent client-facing, deeply inside the relationship, understanding how the business actually operates day to day. We influence internal stakeholders on the client's behalf because we understand their constraints and their language. We are comfortable in the gray spaces where the org chart does not give us authority, because trust and results are the only currency that matters in long-cycle partnerships.
Partnership Model · Fortune 500"The measure of a transformation is not whether it launched. It is whether it lasted."
Sarah Perkins · Founder, Product Place Labs
Every engagement is designed around four operating commitments that run from kickoff through post-launch.
We identify internal owners from kickoff and build their capability alongside every deliverable. Ownership transfers continuously, not at the end.
Prioritized backlog, operational runbook, 90-day continuation roadmap, recorded walkthroughs, and a mutually accessible artifact repository.
Proactive monitoring of adoption and usage patterns, optimization recommendations based on how teams actually use the platform, and clear availability boundaries.
Informal support for quick questions. Defined statements of work for larger issues. No scope creep, no dependency. Sustainable long-term relationships built on clear structure.
Schedule a 1:1 conversation with Sarah Perkins to explore how Product Place Labs can partner with your organization.