15 years building enterprise products at the intersection of AI, digital transformation, and innovation. From EY to National Grid, turning complex problems into scalable solutions and exceptional experiences.
Led the end-to-end digital and AI product strategy at EY serving Royal Caribbean, one of the world's largest cruise lines. The challenge: transform a largely analog onboard and booking experience to compete for next-generation travelers, including Gen Z, while unlocking new digital revenue channels across a global operation.
Designed and launched an omnichannel platform connecting guests from pre-voyage planning through onboard experience, leveraging IoT, real-time data, and AI personalization to create seamless, monetizable touchpoints at every stage of the journey.
Led the digital transformation of EY's IT Audit practice, modernizing legacy audit workflows through AI-powered tooling, data analytics, and process automation. Repositioned the audit function from a compliance-driven exercise to a strategic risk intelligence capability - enabling faster, higher-quality outputs across a global delivery model.
Drove end-to-end platform modernization, integrating real-time data pipelines, automated control testing, and AI-assisted risk scoring to deliver audit insights at speed and scale across 12 countries.
"Strategy without execution is just an expensive deck."
Led end-to-end launch of a first-of-its-kind embedded EWA solution within UKG's HCM suite. Navigated build vs. partner decision, selected DailyPay for API maturity and compliance posture, and executed a cross-functional launch with SSO, automated payroll reconciliation, and de-risked pilots with 3 enterprise customers.
Served as Head of IT, Digital Product, Data & AI for a 35K-employee, 23M-customer energy utility. Led deployment of Microsoft Azure and Copilot across the organization, embedding AI into HR, finance, legal, and operations. Established an AI Center of Excellence and drove responsible AI governance with a human-in-the-loop policy.
Built a net-new AdTech monetization model from scratch for a network of 200,000 EV charging stations. Designed the rate card, pricing model, and pilot platform connecting brands to customers via sponsored digital experiences, in-store TV walls, and self-checkout screens in a regulated utility environment.
Fractional CPO advising Gusto's CEO on product strategy, P&L ownership, and enterprise expansion. Established a 3-horizon growth strategy for Fintech expansion, owned GTM across 8 SaaS products, and implemented an agile transformation that cut cycle times by 15% and reduced system downtime by 40%.
Senior Cloud Product Manager driving enterprise growth across Oracle's Human Capital Management, ERP, and Project Portfolio Management platforms. Led 75+ feature launches, created compelling product narratives for C-suite buyers, and drove a 3x increase in customer growth through strategic executive engagement.
Founder of Product Place Labs, a consultancy helping companies accelerate product strategy, AI adoption, and digital transformation. Advises growth-stage and enterprise clients on GTM frameworks, AI product roadmaps, and cross-functional operating models.
Developed and delivered a full enterprise GTM rollout plan for an AI-powered Revenue Intelligence Platform - repositioning the brand from employee monitoring to revenue assurance. Built a complete strategic narrative, persona architecture, competitive positioning, launch phasing from Beta to GA, and a content-led demand generation engine targeting VP Operations, CFO, and PE-backed operators at 1,000+ seat enterprise accounts.
"The only work intelligence platform that automatically connects employee digital behavior to revenue-generating workflows and benchmarks performance against real industry peers."
Managed go-to-market strategy and services for a storage platform, coordinating joint launch programs and co-branded solution positioning across a five-partner ecosystem. Led cross-partner alignment on messaging, enablement, and market activation to drive unified pipeline and accelerate enterprise deals.
Spearheaded the development and implementation of HR, CX, and Commercial chatbots processing 1M+ monthly interactions. Designed the end-to-end conversational AI architecture, integrated with enterprise service platforms, and drove a 90% resolution rate - eliminating high-volume service center load and delivering measurable cost savings at scale.
Led cross-functional teams to define intents, conversation flows, and escalation logic across three distinct bot verticals. Embedded chatbots into existing HRIS, CRM, and service desk platforms with zero disruption to live operations.
I operate at the intersection of strategy, technology, and execution. My superpower is translating ambiguous business challenges into frictionless and exceptional digital experiences.